1. Introduction
MC Transfers ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our private transfer booking services.
2. Information We Collect
We collect the following personal information to provide our services:
- Passenger Information: Full name, contact number, and email address
- Location Data: Pickup and dropoff addresses
- Travel Details: Flight numbers, flight times, event information, or appointment details
- Special Requirements: Accessibility needs or preferences
- Communications: Any messages, requests, or correspondence with our team
3. How We Use Your Information
Your personal data is used for the following purposes:
- Processing and confirming your booking
- Communicating with you regarding your transfer (confirmation, reminders, updates)
- Assigning an appropriate driver and vehicle to your booking
- Improving our services and customer experience
- Complying with legal and regulatory obligations
- Resolving disputes and handling complaints
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your data based on the following legal grounds:
- Contract Performance: Processing is necessary to perform our booking contract with you
- Legal Obligation: Compliance with applicable laws and regulations
- Legitimate Interests: Protecting our business interests and improving our services
- Consent: Where you have given explicit consent for specific processing (e.g., marketing communications)
5. Data Sharing
We do not sell your personal data. However, we share information only with:
- Assigned Drivers: Pickup location, dropoff location, contact number, and journey details necessary to complete your transfer
- Service Partners: Third parties (e.g., insurance providers, fleet management) as necessary to deliver our services
- Legal Authorities: When required by law or to protect our rights and safety
6. Data Retention
We retain your personal information for the following periods:
- Booking Data: 7 years (for legal, tax, and compliance purposes)
- Communication Records: 2 years after your last booking
- Marketing Consent: Until you withdraw consent or unsubscribe
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:
- Secure password protection and access controls
- Regular security audits and vulnerability assessments
- Staff training on data protection and confidentiality
8. Your GDPR Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request your data in a portable format
- Right to Object: Object to certain processing activities, including marketing communications
- Right to Withdraw Consent: Withdraw any consent you have previously given
9. How to Exercise Your Rights
To exercise any of the above rights, please contact us at:
- Email: privacy@mctransfers.co.uk
- Phone: 07864 109740
We will respond to your request within 30 days in accordance with GDPR requirements.
10. Cookies & Tracking
Our website may use cookies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies are necessary for booking functionality and cannot be disabled.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.
13. Data Protection Officer
If you have concerns about our privacy practices or wish to lodge a complaint, you may contact our Data Protection Officer or your local Data Protection Authority.
14. Contact Information
MC Transfers
Email: privacy@mctransfers.co.uk
Phone: 07864 109740
Address: Derry, Northern Ireland (full address available on request)
Last Updated: August 2026
